terms of Service

Last Updated: May 1, 2026

1. Acceptance of Terms

By accessing or using the TechDashers platform (the “Platform”), owned and operated by NexGen PC Logic LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

TechDashers is a specialized marketplace that connects residential and small business clients (“Clients”) with independent, third-party technical experts (“Technicians”) for services including, but not limited to, hardware repair, software troubleshooting, and cybersecurity consultations (each session, a “TechDash”).

3. The TechDash Model

By using this platform, you are engaging with a standardized service model designed for transparency and efficiency. Services are organized into two tiers:

Diagnostic TechDash: A fixed-fee initial session ($25 Remote / $40 On-Site) to triage issues and identify the root cause.
Authorized Technical Repair: Follow-up work performed to resolve the issue, quoted at a specific balance once the diagnostic is complete.

4. The Marketplace Relationship

TechDashers provides the digital infrastructure to facilitate connections, scheduling, and payments. You acknowledge and agree that:

Technicians are independent contractors and are not employees, agents, or partners of NexGen PC Logic LLC.
The Company acts as a coordinator and is not directly responsible for the performance, actions, or omissions of any Technician during a TechDash.
NexGen PC Logic LLC maintains commercial insurance to support platform integrity, but this does not replace the Technician’s primary responsibility for specific work performed.

5. Fees, Payments, and Rate Card Compliance

Rate Card: All TechDash sessions must follow the official TechDashers Rate Card. Technicians are prohibited from modifying base rates or soliciting off-platform payments (e.g., cash, Venmo).
Payment Processing: All payments are processed securely via Stripe. By using the Platform, you agree to Stripe’s Services Agreement.
Non-Refundable Fees: All transactions include a Platform Trust & Safety Fee. This fee supports our secure, encrypted payment infrastructure and the rigorous identity verification protocols required for our technicians. This fee is non-refundable.
Authorized Repairs: Any further work beyond the initial diagnostic must be booked as an “Authorized Technical Repair” through the Platform to remain covered by our service standards.

6. Limitation of Liability and Data Loss

[!IMPORTANT] CRITICAL: IT work involves inherent risks to hardware and data.

Data Backup: It is the Client’s sole responsibility to back up all data, software, and information before any TechDash is performed. NexGen PC Logic LLC and its Technicians are not liable for any data loss, corruption, or hardware failure.
Maximum Liability: To the maximum extent permitted by law, NexGen PC Logic LLC’s total liability for any claim arising from the use of the Platform is limited to the actual amount paid by the Client for the specific TechDash giving rise to the claim.

7. Governance and “Spot Audits”

To maintain elite service levels, the Company performs “Spot Audits” of Platform activity. This includes reviewing chat logs, offer history, and service summaries. Any user (Client or Technician) found to be circumventing the platform or violating our professional standards may be de-platformed immediately.

8. User Conduct

Users agree to provide accurate information and to maintain a professional, safe, and respectful environment during both on-site and remote sessions. We reserve the right to terminate access to any user who violates community standards or engages in fraudulent activity.

9. The “No-Fix, No-Fee” Refund Policy

We believe in results, not trapping users in a system. If a Technician is unable to identify the root cause or provide a viable path to repair during a Diagnostic TechDash, the Company will issue a full refund of the session fee to the Client’s original payment method.

Note: A “path to repair” includes identifying that hardware is faulty and needs replacement, even if the Client chooses not to proceed with the repair.

10. Disputes and Evaluation

If a Client is dissatisfied with the quality of a TechDash or believes a Technician has violated these terms, they may initiate a formal dispute through the “Orders” section of their dashboard.

Payouts to Technicians are held during the evaluation period of any active dispute.
Once a dispute is filed, the TechDashers administrative team will evaluate the chat logs and service history to reach a fair resolution.

11. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal actions must be filed in the appropriate courts located within Orange County, Florida.