TechDashers Platform Terms of Service

These Terms of Service (these “Terms”) constitute a legally binding agreement between you and NexGen PC Logic, LLC d/b/a TechDashers. Please read them carefully. If you do not agree, do not access or use the Platform.

#1. Agreement to Terms; Electronic Signatures; Incorporated Policies

(a) Binding agreement. By accessing, downloading, installing, creating an account on, or otherwise using the TechDashers mobile application, websites, or related services (collectively, the “Platform”), you agree to be bound by these Terms.

(b) Incorporated policies. The following documents are incorporated by reference and form part of these Terms:

• the TechDashers Privacy Policy, available at https://techdashers.com/privacy-policy/ (the “Privacy Policy”);
• the TechDashers Acceptable Use Policy, available at https://techdashers.com/acceptable-use-policy/ (the “AUP”); and
• if you register or continue as a Technician, the TechDashers Independent Contractor Agreement, Form ICA-2026-v1, provided to Technicians in the TechDashers app (the “ICA”), together with the Technician Terms wrapper at https://techdashers.com/terms-and-service-technician/.

In the event of a conflict: (i) the ICA controls over these Terms solely with respect to the employment-classification, compensation, tax, insurance, non-solicitation, indemnification, and account-standing terms applicable to Technicians; (ii) the AUP controls over these Terms with respect to prohibited conduct; and (iii) these Terms control in all other respects. The Privacy Policy describes our information practices and does not itself create payment, marketplace, or service warranties.

(c) Electronic signatures and records. You agree that electronic acceptance (including tapping “I Agree,” checking an acknowledgment box, continuing to use the Platform after notice of updated Terms, or completing in-app clickwrap) constitutes your electronic signature under the federal Electronic Signatures in Global and National Commerce Act and the Florida Electronic Signature Act of 1996, and is the legal equivalent of your handwritten signature. We may retain records of acceptance, including timestamp, IP address, user agent, account identifier, and agreement version.

(d) Additional terms. Certain features (including Stripe payments, Apple Pay, Agora calling, and Getscreen remote sessions) are also subject to the third-party terms identified in Section 21. If you access the Platform through the Apple App Store or Google Play, you additionally agree to the applicable store terms, provided that these custom Terms apply in place of Apple’s Licensed Application End User License Agreement to the extent permitted by Apple.

#2. Definitions

For purposes of these Terms:

• “Authorization Hold” means a Stripe authorization placed on a Client payment method equal to the applicable Diagnostic Fee plus the Trust & Safety Fee (and any then-applicable taxes), which may later be captured, increased, reduced, released, or refunded in accordance with these Terms.
• “Client” means a user who requests, books, or pays for a TechDash.
• “Company,” “Platform,” “we,” “us,” or “our” means NexGen PC Logic, LLC d/b/a TechDashers.
• “Diagnostic Fee” means the then-current fixed diagnostic service fee displayed at checkout for the selected service mode. As of the Effective Date, illustrative Diagnostic Fees are USD $25.00 for a Remote Diagnostic TechDash and USD $40.00 for an On-Site Diagnostic TechDash. The amount displayed in-app at the time of authorization controls.
• “Diagnostic TechDash” means the initial fixed-fee session to triage issues, evaluate hardware or software, and identify a root cause or Path to Resolution.
• “Hardware Quote” means a Platform-issued offer for parts, components, or related goods sold by the Company as seller of record.
• “Path to Resolution” or “PoR” means a diagnostic conclusion that identifies a root cause or a viable recommended action plan, including a determination that a specific hardware component is faulty and requires replacement, even if the Client declines to proceed.
• “Platform Content” means the Platform, Rate Card, software, trademarks, and materials we provide, excluding User Content.
• “Rate Card” means the then-current TechDashers labor, diagnostic, and related pricing displayed in the Platform.
• “Repair Quote” means a Technician-prepared, Platform-mediated offer for Authorized Technical Repair labor (and any associated Platform charges other than Hardware Quotes).
• “Service Guarantee” means the discretionary damage-claims program described in Section 26(f)–(k).
• “TechDash” means a discrete service engagement between a Client and a Technician facilitated through the Platform, whether remote or on-site, including the associated ticket.
• “Technician” or “TechDasher” means an independent contractor who offers or performs technical services through the Platform.
• “Trust & Safety Fee” means the Platform fee assessed on the applicable technical-service subtotal, calculated as six percent (6%) of that subtotal or a USD $5.00 minimum floor, whichever is greater, as displayed at checkout.
• “User,” “you,” or “your” means any person or entity that accesses the Platform, including Clients and Technicians.
• “User Content” means content you submit, including ticket descriptions, photos, chat messages, reviews, profile information, and attachments.

#3. Eligibility; Accounts; Security

(a) Age and capacity. The Platform is offered only to individuals who are at least eighteen (18) years of age and who have the legal capacity to enter a binding contract under Florida law. By creating an account, you represent and warrant that you meet this requirement. We do not knowingly permit accounts for children. Accounts operated by a minor will be terminated.

(b) Account registration. You must provide accurate, current, and complete information and keep it updated. You may not impersonate another person, create multiple accounts to evade enforcement, or transfer your account without our prior written consent.

(c) Credentials and security. You are responsible for maintaining the confidentiality of your login credentials, device passcode, and any biometric unlock you enable on your device. You are responsible for all activity under your account. Notify us promptly at support@techdashers.com of any unauthorized access.

(d) Roles. The Platform currently supports two account roles: Client and Technician. Technician access is additionally conditioned on onboarding, vetting, background-check status, Stripe Connect onboarding, and execution of the ICA.

(e) Communications. You consent to receive transactional emails, push notifications, and in-app messages related to your account, bookings, payments, and disputes. Text messages and automated calls are covered by subsections (f) and (g). Marketing communications, if any, will be sent only as permitted by law and may be opted out where required.

(f) Phone number. We may require a verified mobile phone number to create or keep using an account, and we may ask existing Users to add one. We verify it with a one-time code sent by text message or, if you choose, read to you in an automated call. You must give a number that is yours or that you are authorized to use. If your number changes or you give it up, update it in the app so our messages do not go to someone else. We use your phone number to verify your account, help prevent fraud and fake or duplicate accounts, send the messages described in subsection (g), and help Clients and Technicians coordinate a TechDash, as described in the Privacy Policy.

(g) Text messages and automated calls. This subsection covers the text messages and automated calls TechDashers sends. We do not send marketing text messages.

• What we send. Account and security messages, such as one-time verification codes (by text, or by automated call if you choose) and important notices about your account. If you opt in, we also send job alerts by text message and automated phone call, such as new booking requests, on-demand jobs nearby, a booking about to expire, a client cancelling a job you are on your way to, an approved quote, and an optional morning summary. Job alerts are currently offered to Technicians and TechDashers staff. They are only alerts; they do not require you to accept any job (see Section 4(b)).
• How you opt in. Account and security messages are sent when you give us your phone number and as your account needs them (for example, when you ask for a code). Job alerts are separate: you turn them on in the app (Profile › Urgent alerts) by checking the consent box for each channel (texts and calls), and you choose which alerts you get and when.
• Your consent. By giving us your phone number and, for job alerts, opting in, you agree to receive these text messages and automated calls at that number, including texts and calls sent using automated technology and calls that use a prerecorded or artificial voice. Opting in to job alerts is not a condition of using the Platform or of any purchase.
• How often. Message frequency varies with your account and job activity.
• Cost. Message and data rates may apply.
• Opting out. Reply STOP to any of our texts to cancel; we may send one text confirming that you have opted out. Reply START to receive texts again. You can also turn job alerts by text or call off in the app at any time, or ask support to stop them.
• Help. Reply HELP to any of our texts, or contact support@techdashers.com.
• Delivery. Carriers are not liable for delayed or undelivered messages. Texts and calls depend on your carrier, device, and coverage and may be delayed or not delivered, so check the app for the current status of your jobs.
• Privacy. We do not sell, rent, or share mobile phone numbers or text-message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. See Section 6(h) of the Privacy Policy.

#4. The TechDashers Marketplace; Independent Contractor Model

(a) Marketplace only. TechDashers is an on-demand technology marketplace that connects Clients with independent, third-party Technicians for diagnostic, repair, consulting, and related technical services. We provide digital infrastructure for discovery, scheduling, communications, remote-session facilitation, quotes, payments, and dispute intake. We are not the provider of the underlying technical labor, except to the limited extent we sell Hardware Quotes as seller of record under Section 10.

(b) Independent 1099 contractors. Technicians are independent contractors (Form 1099-NEC) and are not employees, agents, joint venturers, partners, or servants of NexGen PC Logic, LLC. Nothing in these Terms creates an employment relationship. Technicians retain autonomy to accept, decline, or ignore TechDash requests, and control the manner and means of performing accepted work, subject only to objective platform quality, safety, and deliverable standards.

(c) Technician responsibility. Technicians are solely responsible for the quality, safety, legality, and execution of their work, for their own tools, transportation, and expenses, and for carrying the insurance the ICA requires (general liability, errors and omissions, and cyber liability, plus automobile insurance for on-site work). A Technician may meet that requirement with the Technician’s own policies or, if and when we offer it, with optional usage-based coverage arranged through the Platform with a licensed insurance provider (“Platform Coverage”), to the extent its coverages and limits meet the requirement. As of the Effective Date, Platform Coverage is not yet available. Platform Coverage is described in the ICA, is elected separately by the Technician in the app, applies only to logged on-platform assignments, and is not a warranty or insurance policy issued by the Company to Clients. The Service Guarantee in Section 26 is a discretionary customer-service program, not insurance or a warranty.

(d) No control of field methods. We do not control how a Technician diagnoses or repairs a device, beyond requiring that work originating on the Platform be booked, documented, and paid through the Platform and that Technicians meet the Definition of Done and AUP.

(e) No partnership with Clients. Your use of the Platform does not make you our partner, employee, or agent.

#5. Description of Services (Remote and On-Site TechDashes)

(a) Service modes. TechDashes may be performed:

• Remote, using in-app chat, Agora voice or video, and, where supported, Getscreen remote view or control via https://remote.techdashers.com; or
• On-site, at a Client-specified location within the then-supported service area (currently focused on Central Florida).

(b) iOS remote-control limitation. Interactive remote desktop control is not available for tickets involving an iOS device as the supported endpoint. In that case, assistance is limited to chat and voice or video calling.

(c) Scope. Services may include diagnostics, software troubleshooting, hardware assessment, labor to install Company-sold or Client-provided parts, user education, and related consulting. Services do not include guaranteed data recovery, guaranteed malware eradication, guaranteed hardware revival, legal or cybersecurity incident-response retainers, or licensed professional services (for example, engineering stamp, legal advice, or medical-device servicing) unless expressly offered in writing.

(d) Residential and commercial Clients. The Platform may be used by individuals and by authorized representatives of businesses. If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

#6. Service Tiers: Diagnostic TechDash and Authorized Technical Repair

(a) Diagnostic TechDash. A Diagnostic TechDash is a fixed-fee initial session to triage the reported issue, evaluate hardware or software, and identify a root cause or Path to Resolution. Diagnostic time is as disclosed in-app (illustratively, a remote diagnostic session is presented as a one-hour remote assist diagnostic). Additional time or return visits may require a new booking or an approved Repair Quote.

(b) Authorized Technical Repair. Any work beyond the Diagnostic TechDash must be presented as a Repair Quote and, if the Client approves, performed as Authorized Technical Repair through the Platform. Off-platform “while I’m here” cash work is prohibited.

(c) Diagnostic credit. Where the Platform so displays at checkout or quote review, the Diagnostic Fee may be credited at one hundred percent (100%) toward the first approved Repair Quote labor on the same ticket. The Trust & Safety Fee is not a labor credit. The credit equals the amount you actually paid for the diagnostic: if a promotion reduced your Diagnostic Fee, the credit is that reduced amount, and if a promotion waived it, there is no credit. Illustrative amounts and credit mechanics displayed in-app at the time of the transaction control.

(d) No guarantee of repair. A Diagnostic TechDash purchases professional diagnostic effort and a Path to Resolution where reasonably achievable, not a guaranteed fix.

#7. Scheduling, ETAs, and No Guaranteed Arrival or Completion Times

(a) Estimates only. Real-time matching, map ETAs, Live Activities, and scheduled appointment windows are estimates only. We do not guarantee specific arrival, response, connection, or completion times. ETAs are subject to traffic, weather, Technician availability, network conditions, job complexity, and Client readiness.

(b) Scheduled remote unlock. For scheduled remote appointments, remote-session credentials may remain locked until shortly before the appointment start time (illustratively, fifteen (15) minutes). This is an operational control, not a warranty.

(c) Direct-booking acknowledgment. Direct bookings may require the assigned Technician to confirm or decline within a stated window (illustratively, forty-eight (48) hours from creation). Failure of a Technician to confirm may result in reassignment or cancellation in accordance with Platform rules.

(d) No volume guarantee. We do not guarantee Technicians any volume of jobs or earnings, and we do not guarantee Clients the availability of any particular Technician.

#8. Fees, Rate Card, Authorization Holds, and Trust & Safety Fee

(a) Rate Card compliance. All TechDash sessions must adhere to the official Rate Card then displayed in the Platform. Technicians are prohibited from modifying base rates, adding undisclosed cash surcharges, or soliciting off-platform payment (including cash, Zelle, Venmo, Cash App, PayPal, crypto, or invoice-outside-the-app).

(b) Diagnostic Fees. Diagnostic Fees are fixed service fees for the selected mode, not the Authorization Hold amount. As of the Effective Date, illustrative Diagnostic Fees are USD $25.00 remote and USD $40.00 on-site. We may change the Rate Card prospectively; the price shown at checkout for that ticket controls.

(c) Trust & Safety Fee. All eligible technical-service transactions are subject to the Trust & Safety Fee (6% of the applicable subtotal or a USD $5.00 floor, whichever is greater). This fee supports payment clearing, platform safety operations, administrative overhead, and related trust infrastructure, and partly funds the reserve from which Service Guarantee claims are paid (Section 26). The Trust & Safety Fee is non-refundable, except (i) where the hold is fully released before capture because the ticket was cancelled before Technician claim or otherwise voided in full under Section 12, (ii) where we refund it because the Technician declined or an acknowledgment window expired under our then-current rules, (iii) under No-Fix, No-Fee (Section 12(d)), or (iv) as required by law. The Trust & Safety Fee is not assessed on Hardware Quote payment intents.

(d) Authorization Holds distinguished from fees. At booking, we typically place an Authorization Hold equal to the Diagnostic Fee plus the Trust & Safety Fee (and tax, if any). As of the Effective Date, that illustrative hold is USD $30.00 for remote (USD $25.00 + USD $5.00 floor) and USD $45.00 for on-site (USD $40.00 + USD $5.00 floor). An Authorization Hold is a card-network authorization, not an additional product. Far-future bookings may use a SetupIntent or deferred authorization rather than an immediate hold, as disclosed in-app.

(e) Delivery-mode changes. If you change a ticket from remote to on-site (or the reverse) after booking, additional authorization or refunds may apply for the difference in Diagnostic Fees and recalculated Trust & Safety Fee, as disclosed in-app.

(f) Tips. Voluntary tips are optional, are charged separately, and are paid 100% to the Technician. Tips are not subject to the platform commission on labor and are taxable to the Technician.

(g) Taxes. You are responsible for applicable taxes. Florida sales tax and county surtax may be collected on Hardware Quotes and, where required, on taxable labor associated with parts, as calculated at checkout.

(h) Extended Reach (optional travel reimbursement). For on-site requests submitted through Get Help, you may turn on “Extended Reach” at checkout to offer a travel reimbursement to Technicians located more than 10 miles, and up to 30 miles, from the service address; Technicians remain free to decide which requests they accept. You may also turn on Extended Reach after booking while your request is still waiting for a Technician, in which case we replace your Authorization Hold with a single larger hold that includes the Extended Reach maximum and release the original. If you do, the maximum Extended Reach amount shown at checkout (as of the Effective Date, USD $10.00) is included in your Authorization Hold. Extended Reach is charged only if a Technician located more than 10 miles away accepts your request, and only for the distance band that applies: as of the Effective Date, USD $5.00 for a Technician more than 10 and up to 20 miles away, and USD $10.00 for a Technician more than 20 and up to 30 miles away. If a Technician within 10 miles accepts, nothing is charged for Extended Reach and the unused portion of the hold is released. Extended Reach is a travel reimbursement paid in full to the Technician; we take no commission on it, it is not part of the Trust & Safety Fee base, and it is not credited toward labor or Hardware. Once a Technician has accepted, Extended Reach is non-refundable, except where the ticket is cancelled or voided under Section 12 because of the Technician, or as required by law. Distance is measured by our systems from the Technician’s location reported when they accept (a location from the last 10 minutes); if we cannot confirm a recent location, or the Technician is farther than the last band, no Extended Reach is charged. We may change Extended Reach amounts prospectively as described in Section 8(b); the amount displayed at checkout for that ticket controls.

#9. Quotes, Approvals, Diagnostic Credit, and Client-Provided Parts

(a) Repair Quotes. After diagnosis, a Technician may issue a Repair Quote through the Platform. Client approval of a Repair Quote is an authorization to expand the payment tab and to proceed with the described labor, subject to later capture at settlement.

(b) Decline of first Repair Quote. If the Client declines the first Repair Quote after a Path to Resolution has been provided, we may capture the Diagnostic Fee and Trust & Safety Fee and close the ticket. That is not a failure of the Diagnostic TechDash.

(c) Subsequent quotes. If labor was previously approved, declining a later quote does not automatically unwind already-approved work.

(d) Labor-only / Client-provided parts. When a Client supplies their own hardware, replacement components, peripherals, or parts (including screens, batteries, memory, power supplies, or cabling):

• the Technician’s service is installation labor only;
• neither the Company nor the Technician warrants the merchantability, authenticity, compatibility, or condition of Client-provided components;
• the Company assumes zero liability for replacement, return shipping, or damage arising from counterfeit, incompatible, defective, or aftermarket Client-supplied parts;
• if a Client-provided part is defective, dead on arrival, or incompatible, the Client remains 100% responsible for accrued diagnostic and installation labor; a failed installation for that reason does not qualify for a labor refund, credit, or No-Fix, No-Fee treatment; and
• any follow-up visit to install a replacement Client-supplied part is a separate billable service.

The Client must acknowledge the in-app Labor-Only Warranty disclosures before approval where presented.

(e) Quote validity. Hardware Quotes may expire (illustratively, forty-eight (48) hours) and may be subject to supplier price-freshness windows. Repair Quote presentation and approval mechanics are as displayed in-app.

#10. Hardware Sales; Title; Florida Sales Tax; Price Adjustments

(a) Company is seller of record. Hardware offered through the Platform is sold by NexGen PC Logic, LLC, not by the Technician. Technicians may recommend parts only by issuing a Hardware Quote in-app. Technicians shall not purchase, resell, or invoice hardware off-platform for work originating on the Platform.

(b) Immediate charge. Unlike repair labor (which may remain on an authorization tab until completion), approved Hardware Quotes are charged when the Client approves, via a separate Stripe payment.

(c) Title and tax. Title to Platform-sold goods passes as provided at checkout and shipping terms. The Company collects and remits applicable Florida Department of Revenue sales tax and county discretionary surtax. Missing county information on a Florida address may default to the Company’s then-current default county rate (illustratively, Orange County).

(d) Price adjustments. If supplier pricing changes before fulfillment, we may present a price-adjustment for approval. If you decline, we will refund the original Hardware Quote payment in accordance with our then-current hardware-adjustment rules, without obligation to complete that procurement.

(e) Shipping and custody. Delivery may be to the Client address or a Technician workbench, as selected. Risk of loss follows the carrier terms once the goods are tendered to the carrier, except where Florida law requires otherwise. Off-site Client-owned equipment is governed by Section 16.

(f) Returns. Hardware returns, if any, follow the in-app or support process then offered and applicable supplier/carrier constraints. Opened, installed, or electrically used components may be non-returnable.

#11. Payment Processing; Apple Pay; Stripe; Authorization and Capture

(a) Processor. Payments are processed by Stripe, Inc. and its affiliates. By transacting, you agree to the Stripe Services Agreement and applicable Stripe terms. Technicians who receive payouts also agree to the Stripe Connected Account Agreement.

(b) What we store. We do not store full payment-card numbers. We may store Stripe customer identifiers, payment-method tokens, Connect account identifiers, and transaction metadata.

(c) Apple Pay. Apple Pay may be offered via Stripe PaymentSheet under merchant identifier merchant.com.techdashers.app. Apple Pay is a payment method, not an Apple in-app purchase. TechDash services and hardware are not Apple digital In-App Purchases; charges are processed by Stripe as described in these Terms.

(d) Capture lifecycle — labor. Typical labor flow: (i) Authorization Hold at booking; (ii) Repair Quote approval may expand or create additional manual-capture authorization for labor; (iii) upon completion (or first-quote decline after a Path to Resolution), we capture the authorized amount for diagnostic, approved labor, Trust & Safety Fee, and applicable tax, net of credits and coupons.

(e) Coupons. Promotional discounts reduce the Client charge as disclosed. Technician payout calculations may use the undiscounted labor base, with the Company absorbing the promo, as implemented in settlement.

(f) Failed payments. If authorization fails, expires, or is reversed, we may pause work, require a new payment method, or cancel the ticket.

#12. Cancellations, No-Show, and Refunds (including No-Fix, No-Fee)

(a) Client cancellation before Technician claim. If you cancel before a Technician claims the ticket and the Authorization Hold has not been captured, we will void or release the uncaptured hold (Diagnostic Fee and Trust & Safety Fee).

(b) Client cancellation after claim. After a Technician has claimed the ticket, cancellation may require Technician acceptance through the Platform. If the hold is still open, we may void it. If diagnostic amounts have already been captured, we may refund the Diagnostic Fee and retain the Trust & Safety Fee.

(c) Technician decline or acknowledgment expiry. If the Technician declines or a required acknowledgment window expires under Platform rules, we will refund the Diagnostic Fee and Trust & Safety Fee associated with that booking, unless a different result is required because work was already performed.

(d) No-Fix, No-Fee. If a Technician is unable to identify a root cause and unable to present a viable Path to Resolution during a Diagnostic TechDash, we will refund the Diagnostic Fee and the Trust & Safety Fee (everything paid for that Diagnostic TechDash) to the original payment method. Identifying that a specific hardware component is faulty and requires replacement constitutes a viable Path to Resolution, even if the Client chooses not to purchase replacement hardware or approve labor. Failure to approve a Repair Quote after a Path to Resolution is not No-Fix, No-Fee.

(e) No-show and readiness. If the Client is not present, does not join a remote session, does not provide required access, or otherwise prevents performance during the booked window, the Diagnostic Fee and Trust & Safety Fee may be captured as if the diagnostic were completed without a Path to Resolution caused by Client non-cooperation. We do not currently assess a separate flat no-show penalty beyond those amounts unless later disclosed in the Rate Card.

(f) Refund method. Refunds, when issued, are returned to the original payment method via Stripe and may take several business days to appear depending on the Client’s bank or wallet.

#13. Chargebacks, Payment Disputes, and Evidence

(a) In-app process first. If you are dissatisfied, you must first use the in-app dispute process in Section 26. Filing a card-network chargeback, Apple Pay claim, or similar payment dispute without first completing that process (or while an in-app dispute is pending in bad faith) is a material breach.

(b) Authorization to contest. You authorize us to contest chargebacks and to submit evidence, including ticket records, Repair Quotes, Hardware Quotes, chat transcripts, call metadata, location/audit logs, terms-acceptance records, photos, and Stripe authorization and capture records.

(c) Review and consequences. A chargeback, Apple Pay claim, or similar payment reversal opens an account-standing review under Section 28. If we find that you disputed a valid, documented charge, it may lead to a strike; a chargeback on a valid charge is a Critical violation. We may also offset amounts you owe, recover our dispute fees and losses, and report fraud where appropriate. Chargeback abuse is also an AUP violation.

(d) No automated concession. The absence of an automated Stripe dispute webhook or in-app chargeback button does not waive our right to contest or your obligation to pay valid charges.

#14. Remote Diagnostics and Remote Control (Getscreen)

(a) Provider. Remote view and control are facilitated through Getscreen.me (and https://remote.techdashers.com). Sessions are provisioned in connection with an eligible ticket (typically once work is in progress). Encryption, uptime, and session security are as implemented by Getscreen, not as an independent Company warranty. Do not rely on marketing phrases such as “end-to-end encrypted” as a contractual service level.

(b) Permissioned access only. A remote session is temporary, Client-authorized access for the ticket. It is not a transfer of device ownership, a standing admin appointment, or permission to install persistent remote-access tools.

(c) Client-supervised access. The Client shall:

• initiate or admit the session only when ready;
• remain physically present and able to observe the session for its duration;
• retain the ability to disconnect at any time;
• not leave the device unattended under remote control; and
• promptly notify the Technician and the Company if the connection should be terminated.

(d) Mandatory pre-session backup warranty. Before permitting remote view or control, the Client represents and warrants that the Client has created a current, verified backup of all data the Client considers important (including files, photos, credentials stored in browsers, and system images as the Client deems appropriate). Neither the Company nor any Technician is obligated to create, verify, or restore backups unless that work is separately quoted and approved.

(e) No recording by Company. The Company does not record Getscreen session video, keystrokes, or remote-desktop streams. Getscreen may process session data as a third-party provider as described in the Privacy Policy.

(f) Credentials and leftover software. The Technician shall use the Platform-provisioned session. Installing or leaving unauthorized remote-access software, backdoors, or persistent agents is an AUP violation. The Client should confirm, at session end, that the remote connection is disconnected.

(g) File transfer. The Platform does not provide a dedicated remote-desktop file-transfer feature. Any files exchanged should go through in-app chat attachments or another Client-approved method.

#15. Communications: Voice, Video, Chat, and Logging

(a) Mutual consent to real-time streaming. By placing, accepting, or remaining on an in-app voice or video call, you consent to real-time audio and, if you enable camera, video streaming with the other participant via Agora RTC (and related ringing via CallKit or Android incoming-call UI). Consent is mutual and session-specific. You may decline or hang up at any time.

(b) No media recording by default. The Company does not operate Agora cloud recording and does not retain call audio or video. Camera and microphone OS permission prompts are for live communications and in-app photos, not for Company recording archives.

(c) Metadata logging. We log call lifecycle metadata (for example, started, answered, missed, completed, and duration) for safety, quality, customer support, and dispute resolution.

(d) Chat retention for disputes. In-app chat and image attachments are stored on our systems. If a job dispute or safety report is opened, we may include the complete ticket chat transcript (and, for certain reports, a recent message subset) in the investigation package.

(e) Florida recording law. Florida is a two-party consent state for interception of oral communications. You shall not record, screenshot-as-surveillance, or otherwise capture another user’s voice, video, or screen without all-party consent and compliance with applicable law, except as expressly permitted by law (for example, certain safety reporting).

(f) Limited Platform support join. Authorized Company support or administrative personnel may, in limited circumstances, obtain credentials necessary to join a ticket communication channel for safety, fraud, technical support, or dispute review. We will not use that capability to secretly record media we do not otherwise retain.

(g) Professional use. Communications are for the TechDash only. Harassment, threats, spam, and off-platform solicitation are prohibited by the AUP.

(h) Automatic chat filtering. In-app chat is automatically filtered. Profanity and off-platform contact or payment details (for example, phone numbers, email addresses, and payment apps) are masked. A masked message may open a case for staff review under Section 28. Nothing gives a strike automatically; a person reviews every case.

#16. On-Site Visits; Premises Access; Off-Site Hardware Custody

(a) Premises. The Client shall provide a reasonably safe workplace, truthful access instructions, and authority to permit entry. The Client shall secure pets, disclose hazards, and ensure a person 18 or older is present unless otherwise agreed.

(b) Identification. Technicians performing on-site work should present their Platform-verified digital identification badge upon request.

(c) Off-site custody. If equipment leaves the Client site, the parties should complete the then-current Hardware Release & Off-Site Repair Waiver (or in-app equivalent). The Client remains solely responsible for backups before release. Ordinary-care handling is required of the Technician; the Company is not liable for acts of God, theft after ordinary care, or pre-existing conditions.

(d) No unattended vehicles. Technicians shall not leave Client equipment unattended in a vehicle or exposed to environmental hazards, as further described in Technician standards incorporated by the ICA.

#17. Location Services and Live Tracking

(a) Client location. When you request on-site help or enable location features, we may capture GPS coordinates and reverse-geocoded city information to match Technicians within dispatch radii (illustratively, 5 to 25 miles) and for safety and audit logs.

(b) Technician location. Technicians who toggle available for on-demand dispatch consent to periodic location capture for matching. During “En Route,” higher-frequency location may power Client maps and Live Activities. Location updates cease when the Technician goes offline, logs out, or disables permissions, subject to OS behavior.

(c) Privacy of street addresses. Precise street address and Client contact details are shared with a Technician only after assignment as described in the Privacy Policy. Unclaimed pool views are city-level.

(d) Accuracy. Location data may be imprecise. You are responsible for providing a correct service address.

#18. User Content; License; Feedback

(a) Your rights. You retain ownership of your User Content.

(b) License to us. You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and use User Content as needed to operate the Platform, provide the TechDash, perform quality/safety audits, resolve disputes, comply with law, and improve the Platform (including de-identified or aggregated analytics).

(c) License to the counterparty. You grant the assigned Client or Technician a limited license to use User Content solely to perform or receive that TechDash.

(d) Responsibility. You represent that you have all rights in User Content and that it does not violate law or third-party rights.

(e) Feedback. Suggestions you provide may be used by us without restriction or compensation.

(f) Reviews. Reviews must be accurate and based on actual TechDashes. Fake, paid, or manipulative reviews violate the AUP.

#19. Acceptable Use; Platform Integrity; Anti-Disintermediation

(a) AUP. You shall comply with the AUP. AUP violations are material breaches of these Terms.

(b) On-platform payments. All engagements originating through the Platform must be booked and paid through TechDashers. Soliciting or accepting off-platform work from a user introduced on the Platform is prohibited, voids any platform-mediated insurance or guarantee protections, and may result in strikes or deactivation under Section 28 and recovery of lost Platform fees.

(c) Circumvention. You may not interfere with payments, GPS/audit integrity, identity verification, Rate Card enforcement, or access controls.

#20. Background Checks, Vetting, and “Spot Audits”

(a) Vetting. Technician access may require identity validation, skill assessments, credential uploads, proof of the insurance required by the ICA (or enrollment in Platform Coverage, when offered), and background screening. Screening may be performed by a third party (including Checkr or a successor). The Company pays the cost of Company-initiated criminal background screenings as provided in the ICA. Approval is at our sole discretion and is not a warranty of any Technician’s character, skill, or future conduct.

(b) Marketing. Statements such as “background-checked experts” describe our then-current onboarding gates, not a guarantee that a particular individual is free of all risk.

(c) Spot Audits. We may review chat logs, quotes, offer histories, service notes, payment events, and location pings to enforce these Terms, the AUP, the ICA, and law. Circumvention, false identity, or fraud may result in strikes, an immediate hold, or deactivation under Section 28. Pay already earned by a Technician is taken back only where the work was not performed or the pay was obtained by fraud.

#21. Third-Party Services and App Store Terms

The Platform interoperates with third parties, including without limitation: Stripe; Apple (Sign in with Apple, Apple Pay, APNs, CallKit, Live Activities); Google (Sign in with Google, Maps); Agora; Getscreen; and other service providers that supply hosting and application infrastructure, address validation and shipping, transactional email, text messages and automated calls, accounting and tax recordkeeping, internal operations tools, and parts catalog or procurement services. Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party outages, data practices, or security beyond our contractual and legal obligations.

If you download the app from Apple, you acknowledge that: (i) these Terms are between you and the Company, not Apple; (ii) Apple has no obligation to provide maintenance or support; (iii) in the event of a failure to conform to an applicable warranty, you may notify Apple for a refund of the app purchase price (if any), and Apple has no other warranty obligation; and (iv) Apple is a third-party beneficiary of this Section 21 as it relates to Apple’s rights.

#22. Disclaimers of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) ANY TECHDASH WILL DIAGNOSE OR REPAIR YOUR DEVICE; (B) ANY TECHNICIAN IS AVAILABLE, SKILLED, LICENSED (EXCEPT AS THEY REPRESENT), OR INSURED BEYOND WHAT THE ICA DESCRIBES; (C) GETSCREEN, AGORA, STRIPE, OR OTHER PROVIDERS WILL BE UNINTERRUPTED OR ERROR-FREE; (D) DATA WILL NOT BE LOST; OR (E) THE PLATFORM IS FREE OF VULNERABILITIES.

SOME JURISDICTIONS DO NOT ALLOW DISCLAIMER OF CERTAIN WARRANTIES. IN THOSE JURISDICTIONS, WARRANTIES ARE LIMITED TO THE MINIMUM REQUIRED PERIOD AND SCOPE.

#23. Assumption of Risk; Data Backup; Pre-Existing Failures; Unhidden Sensitive Data

IT WORK INVOLVES INHERENT RISKS TO HARDWARE, SOFTWARE, NETWORKS, AND DATA.

(a) Backup. It is the Client’s sole responsibility to back up all data, software, photos, and files before any TechDash (remote or on-site) commences. This duty is independent of any in-app checkbox we may later add.

(b) Pre-existing conditions. Devices presented for service may already be failing. Neither the Company nor Technicians are liable for pre-existing hardware failure, latent defects, interrupted manufacturing defects, liquid damage already present, failing storage media, power events, or data loss that occurs despite ordinary professional care, including failure during diagnostic power-on, firmware updates, or component seating.

(c) Unhidden sensitive data — zero liability. THE CLIENT SHALL CLOSE, LOCK, LOG OUT OF, AND/OR REMOVE FROM VIEW ALL SENSITIVE MATERIAL BEFORE GRANTING REMOTE OR PHYSICAL ACCESS, INCLUDING FINANCIAL ACCOUNTS, PASSWORDS, TAX RECORDS, HEALTH INFORMATION, PERSONAL PHOTOS, CONFIDENTIAL BUSINESS DATA, AND STORED PAYMENT METHODS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND TECHNICIANS SHALL HAVE ZERO LIABILITY FOR VIEWING, INCIDENTAL DISCLOSURE, ALTERATION, OR LOSS OF SENSITIVE DATA THAT THE CLIENT LEFT ACCESSIBLE, UNHIDDEN, UNLOCKED, OR UNENCRYPTED.

(d) Client-supervised remote risk. If the Client leaves the session unsupervised, shares the invite code with additional persons, or continues a session after intending to end it, the Client assumes that incremental risk.

(e) Waiver. Except for liability that cannot be waived under Florida law (including, where applicable, certain personal-injury claims arising from gross negligence or willful misconduct as a court may determine), the Client releases the Company and Technicians from claims described in this Section 23.

#24. Limitation of Liability

(a) Exclusion of consequential damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST DEVICE USE, BUSINESS INTERRUPTION, REPLACEMENT DEVICE COST, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) Cap — fees paid for the disputed ticket. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE PLATFORM OR A TECHDASH SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO THE COMPANY FOR THE SPECIFIC DISPUTED TICKET GIVING RISE TO THE CLAIM, MEANING THE DIAGNOSTIC FEE, APPROVED REPAIR LABOR CHARGES, AND TRUST & SAFETY FEE PAID ON THAT TICKET (EXCLUDING TIPS PAID THROUGH TO A TECHNICIAN).

(c) Hardware carve-out. The cap in subsection (b) does not automatically swallow the purchase price of Hardware Quote goods that were delivered as described, except where the claim is that the Company’s checkout charged an incorrect amount or failed to process a documented refund. Claims regarding goods themselves are limited to the amount paid for the affected Hardware Quote, subject to Section 10 and applicable law.

(d) Waivers in Section 23. Assumption-of-risk and sensitive-data waivers operate to bar categories of damage to the extent Florida law allows, and are not an invitation to treat those losses as included inside the cap.

(e) Technician work. THE COMPANY IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF TECHNICIANS. ANY INSURANCE OR PLATFORM COVERAGE FOR TECHNICIANS, IF ANY, IS NOT A COMPANY WARRANTY TO THE CLIENT AND DOES NOT INCREASE THE CAP. THE SERVICE GUARANTEE (SECTION 26) IS A DISCRETIONARY PROGRAM; IT DOES NOT CHANGE THIS SECTION 24 OR INCREASE THE CAP.

(f) Essential purpose. These limitations apply to the fullest extent permitted even if any remedy fails of its essential purpose.

(g) Non-excludable rights. Nothing in these Terms limits liability that cannot be limited under Florida law, including liability for fraud or, where unwaivable, gross negligence or willful misconduct as determined by a trier of fact.

#25. Indemnification

You shall defend, indemnify, and hold harmless NexGen PC Logic, LLC and its officers, members, managers, employees, and agents from and against claims, damages, losses, and reasonable attorneys’ fees arising out of: (a) your User Content; (b) your breach of these Terms, the AUP, or the ICA; (c) your misuse of the Platform, Getscreen, or Agora; (d) your violation of law or third-party rights; (e) a TechDash you perform as a Technician, to the extent of the limited indemnity in the ICA; (f) Client-provided parts; (g) off-platform work; or (h) chargebacks you initiate in breach of Section 13. We may assume exclusive defense at your expense. This Section survives termination.

Technicians are not charged for Service Guarantee payments or for Client damage claims arising from ordinary negligence; the ICA sets out the Technician’s limited indemnity.

#26. Disputes Between Clients and Technicians; In-App Dispute Window; Service Guarantee

(a) 48-hour in-app dispute window. If a Client is dissatisfied with a completed, closed, or cancelled TechDash, the Client may open a formal in-app dispute within forty-eight (48) hours after the applicable completion, closure, or cancellation timestamp shown in the Platform. Opening a timely dispute freezes Technician payout status for that ticket pending review.

(b) What we review. We may review chat transcripts, quotes, payment events, location data, photos, call metadata, and service notes and issue a determination that is final as between the parties with respect to Platform credits, refunds, and payout release, except for claims that must remain arbitrable under Section 27. A refund to the Client does not take back pay a Technician has already earned unless the work was not performed or the pay was obtained by fraud.

(c) Support complaints after 48 hours. After the 48-hour window, a Client may still email support@techdashers.com. Those complaints do not freeze payouts and do not extend the in-app dispute right, except where we elect to reopen in our discretion or where law requires.

(d) Not a 30-day chargeback window. Card-network timelines are separate and do not amend subsection (a). You remain bound by Section 13.

(e) Technician disputes. Technicians may raise payout or assignment concerns through in-app support or tech@techdashers.com as provided in the ICA.

(f) Service Guarantee: damage claims. If a Client’s property is damaged during a TechDash, the Client may file a damage claim in the app within fourteen (14) days after the TechDash, with photos and a description of the damage. This is separate from the 48-hour dispute window in subsection (a).

(g) Technician response. We notify the Technician, who has five (5) days to give their side.

(h) Decision. TechDashers staff review the claim and decide. We give a written reason that both the Client and the Technician can see.

(i) Payment and limit. Approved amounts are paid by TechDashers from a reserve, up to the per-claim limit then shown in the app (as of the Effective Date, USD $250.00). We may change the limit. Amounts above the limit may be referred to TechDashers’ insurance, or may be denied. Technicians are never charged for Service Guarantee payments.

(j) Discretionary; not insurance. The Service Guarantee is a discretionary customer-service program. It is not insurance or a warranty, and it does not change the limitation of liability in Section 24.

(k) False claims. Filing a false or inflated damage claim violates the AUP and may result in a strike under Section 28.

#27. Binding Arbitration; Class Action Waiver; Small Claims Carve-Out

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

(a) Informal resolution first. Before filing a demand, the complaining party shall email legal notice to support@techdashers.com with “Dispute Notice” in the subject line and attempt good-faith resolution for thirty (30) days. In-app disputes under Section 26 should be completed first where they apply.

(b) Binding individual arbitration. Except as provided in subsection (e), any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, a TechDash, or any related privacy or payment issue (a “Claim”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (if you are a Client using the Platform as a consumer) or Commercial Arbitration Rules (if you are a Technician or a business Client), as applicable. The Federal Arbitration Act governs interpretation and enforcement of this Section 27.

(c) Arbitrator authority. The arbitrator may award individual relief that a court could award, including injunctive relief in favor of the individual claimant only. The arbitrator shall apply Florida law consistent with Section 30, except as preempted by the FAA.

(d) Location and manner. Unless the parties agree otherwise, arbitration shall be conducted in Orange County, Florida, or by video/teleconference, or, if AAA rules require, in the county of the consumer’s residence. Hearings may be documents-only where the rules permit.

(e) Small-claims carve-out. Either party may bring an individual action in small-claims court in Orange County, Florida, or in the small-claims court of your county of residence if you are a consumer, so long as the Claim remains individual and within that court’s jurisdiction.

(f) Injunctive relief for IP and safety. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, data security, or personal safety, without waiving arbitration of damages Claims.

(g) CLASS ACTION WAIVER. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

(h) Batch filing. If 25 or more similar demands are filed by or with the same counsel, AAA mass-arbitration supplementary rules (or successor procedures) may apply as permitted by AAA.

(i) Opt-out. You may opt out of this Section 27 by sending written notice to support@techdashers.com with subject “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms Version 1.0 (or of first creating an account, if later). Your notice must include your name, account email, and a clear statement of opt-out. If you opt out, Section 30 exclusive-court venue applies to your Claims.

(j) Survival and severability. If the class waiver is found unenforceable as to a particular Claim, that Claim (and only that Claim) shall proceed in court under Section 30, and the remainder of this Section 27 shall survive. If the arbitration agreement is found unenforceable in its entirety, Section 30 exclusive venue applies.

(k) Unwaivable rights. This Section does not require arbitration of Claims that applicable law makes non-arbitrable, or waive rights that cannot be waived under Florida law.

#28. Term; Account Standing; Suspension; Termination; Account Deletion

(a) Term. These Terms apply from acceptance until terminated.

(b) Account standing; strike levels. We enforce these Terms, the AUP, and (for Technicians) the ICA through account standing, for Technicians and Clients alike. Each violation has a level:

• Coaching: a note, with no points.
• Minor: one (1) point.
• Major: two (2) points.
• Critical: fraud, theft, threats, violence, sexual misconduct, use of a stolen payment method, a chargeback on a valid charge, and similar serious conduct.

Points count for six (6) months.

(c) Consequences. Consequences depend on active points:

• Technicians: 1 point, a notice; 2 points, a formal warning; 3 points, a seven (7) day restriction (no new jobs; jobs already accepted continue); 4 points, a thirty (30) day suspension; 5 points, deactivation.
• Clients: 1 point, a notice; 2 points, a warning; 3 points, a seven (7) day booking restriction; 4 points, a thirty (30) day booking restriction; 5 points, the account is closed.

(d) Client violations. Client violations include late cancellations and no-shows; rude or harassing messages; false or inflated damage claims; refund abuse; asking a Technician for off-platform work; retaliatory reviews; and chargebacks on valid charges.

(e) Notice, response, and appeal. Before a strike is decided, you receive a notice in the app and by email with the reason. You have five (5) days to give your side before TechDashers staff decide. You may appeal a decision once, within fourteen (14) days of the decision; a different staff member reviews the appeal.

(f) Automatic review cases. Some events automatically open a case for staff review: a chat message masked under Section 15(h); a Technician leaving an accepted job unattended for seventy-two (72) hours; a Technician releasing three (3) or more accepted jobs in thirty (30) days; a rating below 3.0 after ten (10) or more reviews; and a card chargeback. Nothing gives a strike automatically; a person reviews every case.

(g) Critical and safety issues. A Critical report puts the account on hold right away, before review. Staff decide within two (2) business days and may deactivate the account. We may also suspend or terminate access immediately where there is an immediate safety risk, where a Technician fails vetting or eligibility requirements under the ICA, or if we discontinue the Platform.

(h) Pay during restrictions. Pay for completed work is still sent to Technicians during a restriction or suspension. Pay already earned is taken back only where the work was not performed or the pay was obtained by fraud.

(i) Your standing. You can see your points, strikes, and restrictions in the app under Profile › Account standing.

(j) Termination by you. You may stop using the Platform and request account deletion in-app. Deletion is processed under the Privacy Policy, including a fourteen (14) day safety window and legal-retention exceptions (including Florida tax records for hardware orders).

(k) Effect. Upon termination, licenses granted to you end. Sections that by nature should survive (including 4, 8–15, 18, 22–27, 30, and payment obligations) survive.

#29. Modifications to the Platform or these Terms

We may modify the Platform and these Terms. For material changes, we will provide notice by in-app prompt, email, or website posting, and we may require re-acceptance. The version identifier (currently 1.0) and Last Updated date control. Continued use after the effective date of updated Terms constitutes acceptance, except where law requires additional consent. If you do not agree, you must stop using the Platform and may delete your account.

#30. Governing Law; Severability; Entire Agreement; Contact

(a) Governing law. These Terms are governed by the laws of the State of Florida, excluding conflict-of-law rules, and by the Federal Arbitration Act as to Section 27.

(b) Exclusive court venue (when court is available). Subject to Section 27, the state or federal courts located in Orange County, Florida shall have exclusive jurisdiction, and you consent to personal jurisdiction there.

(c) Severability. If any provision is held invalid, it shall be modified to the minimum extent necessary, and the remainder shall continue in force.

(d) Entire agreement. These Terms, the AUP, the Privacy Policy, any in-app disclosures you accept, and (for Technicians) the ICA, constitute the entire agreement between you and the Company regarding the Platform and supersede prior oral or written terms regarding the same subject, including the September 13, 2026 Client Terms and the July 29, 2026 Technician Terms of Service (except that already-accrued payment obligations remain).

(e) Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, financing, or sale of assets.

(f) No waiver. Failure to enforce a provision is not a waiver.

(g) Headings. Headings are for convenience only.

(h) Contact.

NexGen PC Logic, LLC d/b/a TechDashers
Principal operations: Orange County, Florida
Support: support@techdashers.com
Technician operations: tech@techdashers.com
Verification: verification@techdashers.com
Website: https://techdashers.com

Mailing address for legal notices: request the then-current registered-agent or mailing address from support@techdashers.com with subject “Legal Notice Address,” or serve the Company’s registered agent as on file with the Florida Division of Corporations.

© 2026 NexGen PC Logic, LLC. All rights reserved. TechDashers is a d/b/a of NexGen PC Logic, LLC. This document is provided for operational deployment after licensed Florida counsel review.